Field service complaint management, without the friction.
Dispatch engineers, capture evidence on site, follow up with customers and close the loop — all from one mobile-first workspace.
Built for every role
One platform. Four focused experiences.
Each role gets a workspace tailored to what they actually need to do — no clutter, no training overhead.
Admin
- Manage complaints, users and organization settings
- Curate the video manual library
- Run reports on workload and SLA performance
Engineer
- See assigned jobs with GPS directions
- Capture photos, audio and video on site
- Update status and trigger customer notifications
Customer
- Raise complaints with attachments in seconds
- Track status updates in real time
- Browse the video manual library
Sales
- Work a focused follow-up queue
- Log calls, notes and next actions
- Convert leads into service contracts
Features
Everything a service team needs, nothing it doesn't.
Complaint lifecycle
Open → In Progress → Done → Closed, with clear ownership at every step.
Engineer assignment
Balance workload across your team and reassign in a single tap.
GPS location
Capture site coordinates and route engineers with native maps.
Rich attachments
Photos, audio notes and video evidence on every complaint.
Video manuals
A searchable library of how-to videos for customers and engineers.
Sales follow-ups
A lightweight CRM to convert service complaints into revenue.
Push notifications
FCM-powered alerts the moment a complaint changes hands.
Audit trail
Every status change is logged — who, what, when and where.
How it works
From request to resolved in three steps.
Customer raises a complaint
From web or mobile, with photos, audio and exact GPS location.
Admin assigns an engineer
Workload-aware dispatch keeps the team balanced and on schedule.
Engineer resolves on site
Status updates push to the customer in real time, with a full audit trail.
FAQ
Questions, answered.
Get in touch
Talk to the team.
Questions, demos or onboarding — reach us directly.